Refund policy

Return Policy

It's my hope all customers will be delighted by their purchases from this store. If you experience any major or minor problems with your purchase, please email megan@iridian.design - I'm committed to finding a solution that works for both of us, whether that's a repair, credit, or refund.

Policy overview

iridian.design has a 30-day return policy, which means you have 30 days after receiving your order to request a return if there is a major problem with any of the items you received.

A major problem means the item/s you received:

are unsafe
are very different from the description on this website or the sample you saw at a retail outlet or market
has either one serious problem or several smaller problems that would have stopped you from buying the product if you knew about them beforehand
can't be used for its normal purpose, or another purpose you told me about before you bought it, and can't easily be fixed within a reasonable time.

Resolution options

Before considering returns, I'm often able to repair minor issues at no cost to you. This might include re-stringing a bracelet, replacing a clasp, or fixing/replacing particular components. Just send me photos and I'll let you know if a quick repair can solve the problem.

Each return request will be considered and I'll do everything I can to make things right. In some instances, I may offer:

A repair or replacement for problems with an item
Store credit toward a future purchase for quality concerns that don't meet the major problem criteria
A partial refund for items with minor flaws that you'd like to keep

However, this will be considered on a case by case basis and will be offered at my discretion.

Returns and replacements will not be considered in the following circumstances:

you received the item/s you ordered in good condition and then changed your mind
the problem with the product was caused by misuse
you were made aware of potential problem/s with the product before you bought it, or the item is marked as "final sale".

To be eligible for a return, you'll also need the receipt or proof of purchase.

Please feel free to send any return question you have to megan@iridian.design.

How to request a refund/return

To start a return, contact megan@iridian.design and describe the nature of the problem/s you have experienced. Please provide photos or video of the issue/s.

I'll consider your request and may ask more questions or offer repair or replacement of the item/s you received.

If your return request is approved, I'll send you more details on how to send the item/s back, or where you can drop them off. Items will need to be returned to Coburg, Victoria, Australia.

Once I receive the items, I will complete a final assessment of the item/s and provide a refund if the major problem/s can be verified. I am unable to refund the cost of shipping.

How refunds will be processed

I'll notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll automatically be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since I approved your return, please contact megan@iridian.design.

Damage in transit or incorrect products being sent

I understand that your product could be damaged during shipping, or that mistakes may have been made when packing your order. In these instances, a return or replacement will be offered.

Please ensure you inspect your order closely when it arrives and contact megan@iridian.design immediately if it is defective or damaged, or if you received the wrong item.

Custom jewellery items

Payment for custom items must be received before I can start making them.

For custom items like pendants, I provide a design consultation service included in the price. All specifications for these items must be approved in writing by you before I make them. Once a finished piece has been designed to your specifications, I am unfortunately unable to accept returns unless there is a defect in materials or construction, or if the finished piece doesn't match your approved specifications.

Back-orders for pronoun badges and other items that are part of our standard range follow the standard return policy above. However, if you order a pronoun badge with pronouns or neos we don't usually stock, then the custom items return policy applies.

Art supplies and consumable products

Art supplies such as watercolour paints, brushes, and paper are considered consumable products. Returns are only accepted if products arrive damaged, defective, or significantly different from their description.

Due to hygiene and safety reasons, watercolour paints and other art supplies cannot be returned once opened or used, unless there is a manufacturing defect or quality issue with the product itself.

Always follow the safety and use instructions that come with your paints and use your best judgement.

If you experience issues with the quality, consistency, or performance of art supplies, please contact megan@iridian.design with photos or video demonstrating the problem. I may offer replacement, store credit, repair guidance, or additional guidance depending on the specific issue.